Question 1

How do demos work?

Accepted Answer

Schedule a demo and we will walk through relevant products.

Question 2

Do you provide support?

Accepted Answer

Yes, with SLAs based on your plan.

Question 3

Can you integrate with our tools?

Accepted Answer

We support custom integrations via APIs and webhooks.

Question 4

What industries do you serve?

Accepted Answer

SaaS, retail, healthcare, finance, logistics, education, and more.

Question 5

How soon can we see value?

Accepted Answer

Typical first value ships in 2–4 weeks after discovery.

Question 6

Do you offer data migration?

Accepted Answer

Yes—planning, mapping, test runs, and cutover.

Question 7

How is privacy handled?

Accepted Answer

Data minimization, masking, and strict role‑based access.

Question 8

What are typical engagement models?

Accepted Answer

Fixed scope, dedicated squads, and consulting sprints.

Question 9

Do you provide training?

Accepted Answer

Yes, admin and user training with recorded sessions.

Question 10

Is SSO available?

Accepted Answer

Yes for enterprise plans with common providers.

Question 11

Are the products GST‑ready?

Accepted Answer

Yes, billing supports GST‑compliant invoicing.

Question 12

Can we bring our own LLM?

Accepted Answer

Enterprise plans support custom models and hosting.

Question 13

How do you monitor costs?

Accepted Answer

Dashboards, alerts, and budget guardrails.

Question 14

What about accessibility?

Accepted Answer

We adhere to WCAG 2.1 AA guidelines.

Question 15

Is there an on‑prem option?

Accepted Answer

Custom deployments possible for regulated environments.

Question 16

How are incidents handled?

Accepted Answer

Runbooks, on‑call rotas, and postmortems.

Question 17

What is your cancellation policy?

Accepted Answer

Monthly terms for Starter/Growth; custom terms for Enterprise.

Question 18

Do you sign NDAs?

Accepted Answer

Yes, standard mutual NDAs are available.

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